OUR SOLUTIONS & SERVICES
Data Centre Solutions
A data centre is a facility that allow companies to store computer systems and associated components, including redundant power supplies, redundant data communications connections, environmental controls and security devices.
PBSL implements data centre solutions irrespective of the size of the facility, whether it is a small IT Room or a larger site to host production (live) or disaster recovery site. The PBSL data centre implementation solution is based on the seven stages below:
Requirement Gathering
– Analysis Design
– Presentation
– Build or Implement
– Commission & Handover
– Warranty & Support
The PBSL Data Centre solution follows these steps described above sequentially in a logical and organized manner, to deliver the precise solution in line with the needs, expectations and budget of the customer.
Every stage of the process includes the active participation of the customer where requirements which will have an adverse impact of the operations of the data centre is highlighted with improved proposal as an alternative to such requirement. The PBSL data centre design makes provision for future scalability and includes best-of-breed technologies and solution implementation documentation.
The implementation services include the following:
– Consultancy Services
– Analysis and Security Services
– Servers based on client requirements
– Storage Systems
– Data and Network cabinets
Data Warehousing and Business Intelligence Solution
Organizations and companies have volumes of data residing on their computer systems which could be analysed to assist the decision making process of the organization and companies. Data is important organization asset which could be analysed to support management decision making. PBSL is able to engage customers and help them to develop tools to make best use of the information already residing on the enterprise systems of customers.
The PBSL Data Warehousing Services enable customers to collect information from disparate data sources, store it efficiently, organize it for fast retrieval and finally enable the customer to analyse the information in ways that deliver business value. The data warehousing and business intelligence services include the following:
– Requirement Analysis
– Design high level enterprise model
– Identify subject area
– Implement Subject Area
– Detailed Analysis
– Design Detailed Data Model Testing
– Go Live
Warranty and Support Services
We pride ourselves in the strength and dependability of our Technical Support Services we provide to our cherished clients.
We sign Service Level Agreement (SLA) with our clients including defining the SLA metrics in order to guarantee service continuity.
Our SLA services include warranty, parts or equipment replacement, professional repairs and technical support which are given round the clock.
– We have mobile Technical Teams on stand-by and on call every day of the year.
– We have invested in a technical workshop where we diagnose user incidents and problem while offering the best solutions. Additionally, we have invested in helpdesk solution which we use to track client incidents until they have been resolved. Our website is also available for our clients to log their incidents and ICT related issues.
Our after sales and support services involve preventive maintenance, corrective maintenance and replacement of worn out parts. Our maintenance and support services include the following strategy:
– Drop-off Repair Service
– On-site Repair Service Maintenance Contracts
– Equipment return
– Troubleshooting
Our SLA which we implement upon thorough discussion and agreement with the client relates to any of the following:
– Comprehensive Maintenance Service (Total Care)
– Retention Maintenance Service (Partial Care)
– Per Call Maintenance Service (Customer Care)
Data Centre Solutions
Unified communications allow companies to integrate enterprise communication services such as instant messaging, presence information, voice communication including IT telephony, extension mobility and single number reach, desktop sharing and video conferencing among others with non- real-time communication services such as unified messaging (voicemail, email, SMS and fax).
We boast of on a long-standing experience in data and voice network data and we rely on our industry partners to strengthen our technological competences in the implementation of unified communication for our customers. Our unified communication solutions leverage on the platform provided by Avaya which is an industry leader. The PBSL unified communication solutions enable organizations to reduce their telephony, travel and other collaboration-related expenses whiles improving communications and improved customer engagement across the organization.
Enterprise Content Management Solutions
The management of information both physical and electronic has become key requirement in business. Companies require information timely in order to take critical business decision. Therefore, the manner in which the information is stored and retrieve has effect on the timeliness of the decision.
Enterprise content management (ECM) offers a better way to manage paper and digital content from creation to retention to transformation. ECM enables documents to be captured, stored and shared either on- premise or by cloud. Through ECM businesses could automate time- consuming, document dependent and demand driven processes like accounts payable, HR documentation, contract management among others.
The PBSL ECM solution enables companies to achieve cost- effectiveness in the management of documents and process automation. It enables companies to share documents among employees while implementing security controls on high classified documents in order to prevent unauthorized access.
Local Area Network (LAN) Solutions
PBSL develops local area network (LAN) infrastructure suitable to support the business activities of customers based on scale and specific needs of the customer. The PBSL LAN solution guarantees customers with full operational reliability and continuity. Our LAN and communication network solution is based on most advanced quality standards and rely on cutting-edge technology.
PBSL undertakes all networking services including planning of cable routes, laying of trunking and cabling, termination and testing of copper and fibre, installation, commissioning, documentation and site certification.
Our LAN solutions are designed to provide the required level of flexibility, scalability, intelligence, redundancy, availability, robustness, and maintainability to support the increasing number of servers, desktops, peripherals and offices within an organization.
Our Software Offering
– Business Intelligence Solution
– Implemented Avaya Contact Centre Solution
– Innovatrics Web Afis Solution For Managing Identities
– CA Service Desk Solutions
– Data Centre Solution
– Document & Enterprise Content Management Solutions
– Form Processing Solutions
– Oracle Database Implementation
– IBM DB 2 Database Implementation
Supply and Installation of Computers, Peripherals and Consumables
PBSL provides one stop shop for the provision of ICT services. We supply and install softwares, servers, desktop computers, laptops, printers, scanners, UPS and other peripherals from all the major equipment manufacturers including IBM, Lenovo, HP, Dell, Epson, Cisco, Sophos, APC, Fujitsu, Oracle, VMware, McAfee and Microsoft among others. In addition, we can also recommend which specifications, configurations, brands and models will best suit the customer’s business operations and budget. In addition, we supply and install a range of photocopiers, audio visual equipment, cameras, biometric terminals and video conferencing equipment. Our delivery includes warranty and after sales service.
