Our Services

Our Solutions

We offer a diverse portfolio of innovative solutions crafted to support your organization's growth, enhance efficiency, and bolster security. Our team is dedicated to helping businesses of all sizes leverage technology to achieve their strategic goals. From building robust infrastructure to securing your digital assets, our solutions are tailored to meet modern business demands:

• Business Applications
• Data Center Solutions
• Contact Center Solutions
• Structured Cabling Services
• IT & Cyber Security
• Supply & Installation
• IT Infrastructure Services
• Project Management

Business Intelligence Solution

Organizations have volumes of data which could be analysed to assist decision-making. PBSL helps develop tools to make the best use of information already residing on enterprise systems, enabling customers to collect, store, and analyse data to deliver business value. Our services include:

• Requirement Analysis
• Design High-Level Enterprise Model
• Identify Subject Areas
• Implement Subject Areas
• Detailed Analysis
• Design Detailed Data Model
• Testing and Go Live

Maintenance and Support Services

We pride ourselves in the strength and dependability of our Technical Support Services we provide to our cherished clients. We sign Service Level Agreement (SLA) with our clients, including defining the SLA metrics to guarantee service continuity.

Our SLA services include warranty, parts or equipment replacement, professional repairs, and technical support given round the clock:

• We have mobile Technical Teams on stand-by and on call every day of the year.
• We have invested in a technical workshop where we diagnose user incidents and offer the best solutions.
• Our website is available for clients to log incidents and ICT-related issues.

Our maintenance and support services include:

• Drop-off Repair Service
• On-site Repair Service Maintenance Contracts
• Equipment return
• Troubleshooting

The SLA we implement includes:

• Comprehensive Maintenance Service (Total Care)
• Retention Maintenance Service (Partial Care)
• Per Call Maintenance Service (Customer Care)

Data Centre Solutions

A data centre is a facility that allows companies to store computer systems and associated components, including redundant power supplies, data communication connections, environmental controls, and security devices. PBSL implements data centre solutions for small IT rooms or larger sites. The solution is based on seven stages:

• Requirement Gathering
• Analysis Design
• Presentation
• Build or Implement
• Commission & Handover
• Warranty & Support

The implementation services include:

• Consultancy Services
• Analysis and Security Services
• Servers based on client requirements
• Storage Systems
• Data and Network Cabinets

Unified Communication Solutions

Unified communications allow companies to integrate enterprise communication services such as instant messaging, voice communication, desktop sharing, and video conferencing with non-real-time services like voicemail, email, SMS, and fax.

We have long-standing experience in data and voice networks and rely on our industry partners to strengthen our technological competences in the implementation of unified communication for our customers. Our solutions leverage the platform provided by Avaya, an industry leader.

The PBSL unified communication solutions help organizations to reduce telephony, travel, and collaboration-related expenses while improving communications and customer engagement across the organization.

Enterprise Content Management Solutions

Managing information, both physical and electronic, is a key requirement for businesses. Companies need timely access to information to make critical business decisions. The way information is stored and retrieved affects decision timeliness.

Enterprise Content Management (ECM) offers a better way to manage paper and digital content from creation to retention. It enables businesses to automate document-dependent processes like accounts payable, HR documentation, and contract management.

The PBSL ECM solution helps companies achieve cost-effectiveness in document management and process automation. It also enables document sharing among employees while implementing security controls to prevent unauthorized access to classified documents.

Networking infrastructure Solutions

PBSL develops local area network (LAN) infrastructure suitable to support the business activities of customers based on scale and specific needs. The PBSL LAN solution guarantees full operational reliability and continuity.

Our LAN and communication network solution is based on the most advanced quality standards and cutting-edge technology. PBSL undertakes all networking services including:

• Planning of cable routes
• Laying of trunking and cabling
• Termination and testing of copper and fibre
• Installation, commissioning, documentation, and site certification

Our LAN solutions provide flexibility, scalability, intelligence, redundancy, availability, and maintainability to support the increasing number of servers, desktops, peripherals, and offices within an organization.

Software Solution

PBSL offers a wide range of software solutions tailored to meet specific business needs. Our software offering includes:

• Business Intelligence Solution
• Avaya Contact Centre Solution
• Innovatrics Web Afis Solution for Managing Identities
• CA Service Desk Solutions
• Data Centre Solution
• Document & Enterprise Content Management Solutions
• Form Processing Solutions
• Oracle Database Implementation
• IBM DB2 Database Implementation

Hardware Solutions

PBSL is a one-stop shop for ICT services. We supply and install software, servers, desktop computers, laptops, printers, scanners, UPS, and other peripherals from major manufacturers like IBM, Lenovo, HP, Dell, and more.

We also recommend specifications, configurations, brands, and models that best suit the customer’s operations and budget. Additionally, we supply and install:

• Photocopiers
• Audio visual equipment
• Cameras
• Biometric terminals
• Video conferencing equipment

Our delivery includes warranty and after-sales service for all equipment provided.

Our Identity Management Solutions

Our Identity Management Solutions are designed to streamline access control, enhance security, and support efficient user management across your organization. We understand the importance of protecting sensitive data and ensuring compliance with industry regulations. From integrating secure databases to enabling self-service options, our solutions provide a robust framework for managing employee identities and maintaining password security:

• Security Compliance
• Corporate Employees
• Database Integration
• Future Cloud Apps
• Diagnostic & Self Service
• Password Maintenance